JFASpeaks! James Feldman Associates, Inc.
Don't miss Jim Feldman's great e-books and blended learning CD ROMs! For motivational rewards and luxury gifts, visit OnlyTheBestGifts.com and Watchwinders.com! And for more information on James Feldman's keynotes, seminars and training sessions, visit Shift Happens!

CANA - Las Vegas Enter the password and click "Submit":	OGR Enter the password and click "Submit":
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PowerPoint Wireless Remote Control People attending Jim Feldman's seminars have asked where he got the remote control he uses in his presentations. It's called the Power Presenter remote control, and includes an integrated laser pointer with the remote functions. Through a special arrangement with the manufacturer, you can purchase the Power Presenter for $10.00 off the newly reduced price of $99.00 price, plus FREE shipping. Just go to the Power Presenter Web site, click on the "If you have a promotional code..." box and use this code to get your $10.00 discount and FREE shipping: ShftHpns.

U of Sea E-Sea Success Strategies Cruises

Free Success Secrets!

Book: Thriving on Change In Organizations

Book: Celebrate Customer Service - Insider Secrets

Customer Service Video & Audio Tapes

Customer Service Laminated Reminder Card

Motivational Lapel Pins

How to Run an Incentive Program

Articles and Book Excerpts by James Feldman

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Thriving on Change in Organizations
327 pages

After years of working with Fortune 1000 companies, Jim Feldman and 17 other authors created this one-of-a-kind book on change.

It's not enough to deal with change. Today you need to seize the opportunities offered by change in order to thrive. This book helps you to integrate the organizational and individual issues necessary for successful change to occur. Each chapter ends with an "action summary" to help you get started. Eighteen world-class experts give you more than 120 ideas for thriving on change.

Item# JFATB1: Thriving on Change in Organizations Special Offer: $19.95 Illinois residents will have 9.25% sales tax added. Thriving on Change in Organizations makes a great gift book! Buy 3 or more and receive a discount. The more you buy, the bigger the discount!

Volume Price 1 - 2 $ 19.95 ea. 3 - 10 $ 19.00 ea. 11 - 15 $ 18.00 ea. 16 - 24 $ 17.00 ea. 25 - 29 $ 16.00 ea. Carton of 30 $ 10.00 ea.   ($300.00 per carton)

Indicate Number of Books in the Appropriate Quantity Range 1 - 2 copies $19.95 ea. 3 - 10 copies $19.00 ea. 11 - 15 copies $18.00 ea. 16 - 24 copies $17.00 ea. 25 - 29 copies $16.00 ea. Cartons (30 copies at $10.00 ea.) $300.00

Special Offers on our Internet site may not be available direct from the company. Please order online using our secured credit card processor to obtain the lowest prices.

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Celebrate Customer Service - Insider Secrets
266 pages

Jim Feldman, in collaboration with over a dozen authors, created this must-read book about customer service. From the basics of motivating your employees to implementing customer friendly systems, this book is a wonderful addition to the customer service video and/or audio tapes provided by Jim.

If everyone acknowledges the importance of customer service, why is service so bad in practice? This book starts with proof that providing GREAT service to your customers is worth a lot to you, while providing merely good service is worth little. Whether you're in daily contact with outside customers, or exclusively serve internal customers (those within your own organization), this book shows you how to thrill your customers with service.

Item# JFATB3: Celebrate Customer Service - Insider Secrets Includes Customer Service Laminated Reminder Card. Special Offer: $19.95 Illinois residents will have 9.25% sales tax added. Celebrate Customer Service - Insider Secrets makes a great gift book! Buy 3 or more and receive a discount. The more you buy, the bigger the discount!

Volume Price 1 - 2 $ 19.95 ea. 3 - 10 $ 19.00 ea. 11 - 15 $ 18.00 ea. 16 - 24 $ 17.00 ea. 25 - 29 $ 16.00 ea. Carton of 30 $ 10.00 ea.   ($300.00 per carton)

To Order: Indicate Number of Books in the Appropriate Quantity Range 1 - 2 copies $19.95 ea. 3 - 10 copies $19.00 ea. 11 - 15 copies $18.00 ea. 16 - 24 copies $17.00 ea. 25 - 29 copies $16.00 ea. Cartons (30 copies at $10.00 ea.) $300.00